Here at Tester Work, we are committed to ensuring that both our testers and customers get the best out of our platform and service. Our work relies heavily on trust within our community, in order to maintain that trust we have collated the following guidelines, these also detail when that trust is broken.

Working with Tester Work!

 

As a tester with us you will be sent project invites every time a cycle comes in that matches your profile, this will ensure that you get invited to the projects that suit you best. It is important to reply to these as soon as possible – both to secure your place but also to let us know if you cannot make this cycle.

 

You will always have the option to decline a testing invite – just let us know so that we can free up your space for someone else! This won’t have a negative impact on your ability to be invited to cycles afterward.

 

 

Our 3 strikes policy

 

We operate with trust in our tester crowd, however, there are behaviors that will lead to us taking action that could involve either a warning or account suspension.

 

We understand that mistakes happen so operate a three strikes policy, our community will only be penalised after a warning has been issued. These strikes are automatically removed from a testers record after 3 months.

Warning email and temporary account suspension could be sent if:

 

→ Consistent accepting of test invites but then failing to test – remember if you cannot participate in a test cycle just let us know, this will not affect your ability to join further test cycles.

→ Repeatedly failing to execute the tests within the deadline.

→ Changing the details of testing accounts without being instructed to do so.

Payment could be cut in the case of:

 

→ Consistently submits issues which are automatic rejects, as follows:

  • duplicates
  • out of scope bugs
  • Bugs that only appear on jailbroken devices

 

→ Poorly executed test cases, such as:

  • missing details (i.e.: bug ID)
  • test cases which need to be edited by the cycle managers

Actions that can result in immediate termination of the user’s account:

 

→ Deliberately sending offensive material to staff or customers of Tester Work / Global App Testing.

→ Uploading inappropriate content to a bug report.

 

When recording a video, please always make sure that you are not capturing any information related to payments, the ranking system or other sensible data as well as projects or information unrelated to the test you are taking part in.

KEY RIGHTS OF FREELANCE TESTERS:

Testers can ignore a test invite

Testers can decline a test invite

Testers can dispute a moderation decision

Tips & tricks to help you avoid penalizations

 

 

Our aim at Tester Work is to support you to improve your testing skills and give you the opportunity to join exciting QA projects for world-class apps every day. We want you to know how to make the most of your time working with us, and the higher the quality of your testing, the more money you will be able to earn. Here are a few links which will help you avoid mistakes and to increase your ranking:

 

1. Read our Terms and Conditions page to make sure that you know the valid Tester Work regulations.

Bear in mind that uploading screenshots or videos with inappropriate content to your bug reports are strictly forbidden, just as sharing confidential information/material on any channel.

 

2. Consult the FAQ page if you need guidance regarding registration, testing procedures and/or payment

We included many handy answers in our most frequently asked questions page. It gives you a good starter and can clarify topics you are not aware of, thus avoiding for you to be forced to drop out from test cycles you signed up for.

 

3. Contact us on our Zendesk Support Center if you have questions or concerns regarding the onboarding, our bug tracker/bug moderation, our ranking system and/or payment issues.

 

Also, we always aim to create useful content and clear guides for testing and other procedures. However, whenever you find it difficult to understand and apply the test instructions and you need quick help, send us a message!

 

 

We are always glad to assist!

If you have other questions about how our 3 strikes policy works, please feel free to contact us.

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