Here at Tester Work, we are committed to ensuring that both our testers and customers get the best out of our platform and service. Our work relies heavily on trust within our community, in order to maintain that trust we have collated the following guidelines.
Working with Tester Work!
As a tester with us you will be sent project invites every time a cycle comes in that matches your profile, this will ensure that you get invited to the projects that suit you best. It is important to reply to these as soon as possible – both to secure your place but also to let us know if you cannot make this cycle.
You will always have the option to decline a testing invite – just let us know so that we can free up your space for someone else! This won’t have a negative impact on your ability to be invited to cycles afterward.
Our warning policy
We operate with trust in our tester crowd, however, there are behaviors that will lead to us taking action that could involve either a warning or account suspension.
We understand that mistakes happen so our community will only be penalised if at least one warning has been issued beforehand. These warnings are automatically removed from a testers record after 3 months.
Warning email could be sent if:
→ Registering to take part in a test cycle, but not accepting the invite;
→ Accepting the test invites but then failing to test; Remember if you cannot participate in a test cycle just let us know, this will not affect your ability to join further test cycles.
→ Failing to execute the tests within the deadline;
→ Changing the details of testing accounts without being instructed to do so;
→ Not following the test instructions, such as: incorrectly marking test cases as passed, missing bug IDs, and so on;
→ Being located in a different country than the country of residence from your Tester Work profile. You have to update your location details when traveling or moving to a different country;
→ Using a different device for the test execution than the one assigned in the invitation email;
→ Using an emulator, a rooted or jail-broken device during the test execution;
→ Sharing confidential test information via social media apps or with other users. If you need to save any details for easy access, please use incorporated local tools instead, such as a Text Document, a reminder/notes app, etc. to write it down;
→ Posting illegal, defamatory, obscene or otherwise inappropriate content in any type of content (such as in bug attachments);
→ Contacting clients directly without explicitly being asked to do so;
⚠️ If repeating either of the above misconducts, your tester account will be suspended for 3 or 5 days!
We are compelled to terminate your tester account if:
→ Repeating the above misconducts multiple times after repeated warnings on our side;
→ Deliberately sending offensive material to staff or customers of Tester Work / Global App Testing;
Key Rights of Freelance Testers
Testers can ignore invites
It really helps us if you do let us know if you are not available
Testers can decline a test
This will have no impact on your ratings within our community or your ability to get further invites.
Tips & tricks to help you avoid penalizations
Our aim at Tester Work is to support you to improve your testing skills and give you the opportunity to join exciting QA projects for world-class apps every day. We want you to know how to make the most of your time working with us, and the higher the quality of your testing, the more money you will be able to earn. Here are a few links which will help you avoid mistakes and to increase your ranking:
1. Read our Terms and Conditions page to make sure that you know the valid Tester Work regulations.
Bear in mind that uploading screenshots or videos with inappropriate content to your bug reports are strictly forbidden, just as sharing confidential information/material on any channel.
2. Consult the FAQ page if you need guidance regarding registration, testing procedures and/or payment
We included many handy answers in our most frequently asked questions page. It gives you a good starter and can clarify topics you are not aware of, thus avoiding for you to be forced to drop out from test cycles you signed up for.
3. Contact us on our Zendesk Support Center if you have questions or concerns regarding the onboarding, our bug tracker/bug moderation, our ranking system and/or payment issues.
Also, we always aim to create useful content and clear guides for testing and other procedures. However, whenever you find it difficult to understand and apply the test instructions and you need quick help, send us a message!
Our Testers from around the globe
90-92 Pentonville Rd
London, United Kingdom
Piata Unirii 4-5, ap 7